Dan Steinman

Customer Success Expert

Dan Steinman is a Customer Success expert and Chief Evangelist at Gainsight, a leading customer success SaaS platform. He is a globally recognized thought leader, author, and speaker in the Customer Success space, who co-authored the seminal, best selling book, ‘Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue’.

Dan holds over 20 years of experience in the field, being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. At Gainsight, Dan previously held the position of Chief Customer Officer, where his ultimate responsibility was the satisfaction and success of Gainsight's customer base. More recently, as General Manager of Gainsight EMEA, he led Gainsight's growth initiatives from the company’s regional headquarters located in London.

Dan has been working at Notion Capital as an Executive in Residence since 2021. He writes expert content around Customer Success, including pieces like ‘Customer Success Fundamentals’ and ‘Segmentation and Customer Lifecycle Management in Customer Success’. He also runs regular workshops and events for our portfolio including ‘Customer Success: Compensation and Hiring Workshop’ and ‘Traits of a great Customer Success Manager’ as well as mentoring and coaching Notion's Customer Success leaders and teams.

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