Dixa is a customer service tech company on a mission to empower brands to create great experiences for their customers and agents by giving them the ability to communicate in an easy and conversational way.
The SaaS platform threads conversations together across multiple channels, including phone, live chat, email, Facebook Messenger, WhatsApp, and SMS in one single view, creating an easy overview of all customer communication. In addition it employs smart routing and workflows powered by data and algorithms so the right conversations reach the right agents, enriched with insights and sentiment to provide context. This helps agents deliver a personalized experience every time and in turn increase customer retention.
Dixa has offices in Copenhagen, London, Berlin, Kyiv and Lviv, working primarily with e-commerce, direct-to-consumer, retail and consumer tech brands. Dubbed the "customer friendship" platform, Dixa empowers brands to engage with customers, much like the way friends connect.