We often talk about the importance of Customer Success in SaaS. Right from the start, ensuring customers see the value of your product is of fundamental importance. As Jason Lemkin put it: Customer Success should be one of your single digit hires." But too often we talk of Customer Success as a function not a strategy.
I have been privileged to work with Dan Steinman for many years and even more so over the last 12 months since he joined Notion Capital as our Resident Customer Success Expert. His impact on me, Notion Capital and our portfolio has been profound. In this report Dan explores the new dimensions of SaaS - from subscription to transactional to consumption - together with leaders from across our portfolio. His conclusion, whether in a product-led or enterprise sales business, is that your customer's success is as important as ever.
Take a look at our top takeaways
Meet the team at Notion who put this report together